Superior customer service with reduced costs

We have the tools you need to achieve your potential

Superior customer service with reduced costs

We have the tools you need to achieve your potential

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What is ActiveOps Workware?

ActiveOps Workware addresses the increased demand for improved efficiency and optimisation in the back office workforce. Workware is an advanced cloud based and mobile solution that enables teams to perform at their absolute best in any organisation.
ActiveOps Workware
  • Workware delivers real time departmental, team and individual performance data to managers to facilitate effective decision making whether in the office or mobile in the field.
  • It has a powerful and intuitive forecasting and capacity planning functionality. Team leaders and leaders can review and swiftly revise priorities and manage blockages with confidence using clear data at their fingertips at their desk or while on the go.
  • It supports Robotic Process Automation facilitating improved management of a blended workforce of people and machines. Increased production gains through greater control are achieved.
  • It is a trusted solution used by leading financial services companies and BPOs around the world.

Workware and business systems

BPM, Document Management, workflow engines and other business solutions integrate in real time through Workware Connect to produce a single real-time view of all operations without duplication. This view becomes the primary view across departments and teams for effective decision making in the organisation.

ActiveOps Workware is a cloud-based technology requiring no installation, maintenance or updates on local clients or devices. Workware is a mobile solution designed for a mobile workforce.

Supporting LEAN and Business Transformation Initiatives

ActiveOps workware has its roots in LEAN and has been developed to support and quantify this, Six Sigma and numerous other transformation initiatives with clear performance and capacity management data that facilitates improved management decision making.

Lean Competency System
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