BizPlus reports that Dublin management consultancy Xcentuate has launched a new software product for the Irish market that can help employers monitor the productivity of their remote workers.
At Xcentuate, we work with organisations from as few as 80 people to 1,000s of employees. Current clients of the solution include Allianz, Rabobank, AIB, Barclays, Capita, Fonterra and Inland Revenue in New Zealand.
In times of crisis, the natural impulse from business is to cut costs and conserve capital. That makes sense across many categories, except perhaps one – Digital Transformation which, in many cases, may be crucial for survival.
It’s not too much of a stretch to suggest that the humble Kitchen Table may become the future of Customer Support operations
“If we don’t get this right then we face the prospect of further surges or lockdowns. We know for certain that speedy, effective Testing and Contact Tracing will be key to management of COVID-19 until such time as a vaccine is available.
Where is your organisation on the path to optimising your newly remote workforce? Read more
Xcentuate set to expand after agreeing new deal.
Operations are “the forgotten child of business”, said Bowe, whose clients today come from the financial services, pharmaceuticals and business process outsourcing sectors.