Using culture to deliver sustainable advantage

Supporting businesses to transform their customer experience

Using culture to deliver sustainable advantage

Supporting businesses to transform their customer experience

by xcentuate-dev-login

Xcentuate Management Solutions is Ireland’s premier operational management company founded by operations professionals for professional operations.

Drawing on our own first-hand experience of effecting operational change we help operations teams deliver a superior and sustainable customer experience, improve efficiency and build brand loyalty for their organisations.

We solve our clients’ toughest operational challenges by delivering best practice services, strategic planning, digital transformation and capability uplift.

Through our partnership with ActiveOps we have the capability to embed operational excellence with Workware software and the Active Operations Management (AOM) method proven across a broad range of global operations.

Ray Bowe Xcentuate

Ray Bowe, Chief Executive Officer

Ray Bowe leads the company with a focus on sales, business development and customer relationship management. Ray has over 28 years financial services experience spent developing and implementing customer centric business and technology change in a wide range of roles including IT, Strategy, Sales, Business Development and Customer Operations. Ray is a qualified Chartered Director (C Dir) and has an MSc in Business Administration from Trinity College.

Dan Carroll Xcentuate

Dan Carroll, Chief Technical Officer

Dan Carroll leads the technical development of the business and works with customers from problem diagnosis, solution design through to full implementation. Dan has over 20 years experience in financial services in a wide range of roles including Actuarial, Reinsurance, Investment, Change Management and Operations. Dan is a Fellow of the Institute of Actuaries in Ireland and has a MA in Mathematics and Economics from Trinity College.

Alan Skehill

Alan Skehill – Head of Solution Delivery

Alan Skehill drives solution delivery, using his change management and coaching skills to deliver transformational change for our customers. Alan has 15+ years experience working primarily in Financial Services across a wide range of roles including IT Operations, Customer Service, and Strategic Change & Delivery. Alan is a qualified ActiveOps coach, he has a B.Comm from UCD, and is currently undertaking an MSc in Business (Leadership & Management Practice) from UCD Smurfit Graduate Business School.

Stephen Naughton

Stephen Naughton, Lead Coach

Stephen Naughton leads our ActiveOps implementations, using his mentoring and coaching skills to drive real results for the clients he works with. With over 16 years’ experience in Financial Services across a range of roles including Operational Risk, Service Management and Performance Management, he has a great overview of what makes Operations work well. Stephen is a qualified ActiveOps Management coach and has an MBS in Business Practice from the Irish Management Institute.

Work With Us

We’re looking to hire an AOM Implementation Coach. Maybe it’s you?

This, of course, is a role for a fellow Operations devotee – you’ll know straight away if that’s you or not.

Here’s a few things that could be on your list, as well as ours;

  • You’ve done your time in a large organisation and are now interested in joining and growing a start-up company?
  • You’d like flexibility about where you work, be it in our Dublin HQ, at home or on the beach.
  • You relish the opportunity for new adventures and experiences that 12 week on-site placements in companies in Ireland and abroad will bring.
  • You want to work with people who want to help you learn – and learn from you
  • And how about a generous salary, bonus and expenses?

Still reading?  Great. Now you’ll want a bit more information on what the job entails.

As an AOM Implementations Coach you’ll be rolling out the ActiveOps Solution on-site with our customers. You’re responsible for setting up the Workware tool and training Managers and Team Leaders in the AOM methodology. Each implementation involves a placement in the host company for 12 weeks. And, yes, of course, you’ll be fully trained and accredited before we send you anywhere.

We need someone who’s happy to wear a number of hats: Project Manager, Consultant, Trainer, Change Manager and Relationship Manager. Someone who is keen to contribute to other areas of the business and someone who will work hard to be part of our success?

Is this someone you? Get in touch.