Using culture to deliver sustainable advantage

Supporting businesses to transform their customer experience

Using culture to deliver sustainable advantage

Supporting businesses to transform their customer experience

by xcentuate-dev-login

Xcentuate Management Solutions is Ireland’s newest operational management company founded by operations professionals for professional operations.

Drawing on our own first-hand experience of effecting operational change we help operations teams deliver a superior and sustainable customer experience, improve efficiency and build brand loyalty for their organisations.

We solve our clients’ toughest operational challenges by delivering best practice services, strategic planning, digital transformation and capability uplift.

Through our partnership with ActiveOps we have the capability to embed operational excellence with Workware software and the Active Operations Management (AOM) method proven across a broad range of global operations.

Ray Bowe Xcentuate

Ray Bowe, Chief Executive Officer

Ray Bowe leads the company with a focus on sales, business development and customer relationship management. Ray has over 28 years financial services experience spent developing and implementing customer centric business and technology change in a wide range of roles including IT, Strategy, Sales, Business Development and Customer Operations. Ray is a qualified Chartered Director (C Dir) and has an MSc in Business Administration from Trinity College.

Dan Carroll Xcentuate

Dan Carroll, Chief Technical Officer

Dan Carroll leads the technical development of the business and works with customers from problem diagnosis, solution design through to full implementation. Dan has over 20 years experience in financial services in a wide range of roles including Actuarial, Reinsurance, Investment, Change Management and Operations. Dan is a Fellow of the Institute of Actuaries in Ireland and has a MA in Mathematics and Economics from Trinity College.

Alan Skehill

Alan Skehill – Head of Solution Delivery

Alan Skehill drives solution delivery, using his change management and coaching skills to deliver transformational change for our customers. Alan has 15+ years experience working primarily in Financial Services across a wide range of roles including IT Operations, Customer Service, and Strategic Change & Delivery. Alan is a qualified ActiveOps coach, he has a B.Comm from UCD, and is currently undertaking an MSc in Business (Leadership & Management Practice) from UCD Smurfit Graduate Business School.

Stephen Naughton Xcentuate

Stephen Naughton, Lead Coach

Stephen Naughton leads our ActiveOps implementations, using his mentoring and coaching skills to drive real results for the clients he works with. With over 16 years’ experience in Financial Services across a range of roles including Operational Risk, Service Management and Performance Management, he has a great overview of what makes Operations work well. Stephen is a qualified ActiveOps Management coach and has an MBS in Business Practice from the Irish Management Institute.

Who We Are

Xcentuate is the perfect collaboration of expertise, knowledge and technology that delivers solutions that resolve the most challenging problems faced by business today. A team of respected and experienced business and operational experts with first hand, practical experience creating a rich pool of significant breadth and depth of industry knowledge and understanding to strengthen and grow your customer relationships.

The versatile team can explore and provide a holistic review of your organisation or can hone in on and resolve a particular pain point.

Our expertise and industry knowledge will assist in benchmarking, defining and establishing or re-establishing a navigable roadmap to ensure your organisation delivers the best possible customer experience.

What We Do

As Ireland’s leading operational management company we deliver results that make customer experiences better. Let these facts do the talking:

  • At Xcentuate we deliver 15%+ gains in operational productivity
  • Our product is deployed and actively used in more than 40 countries
  • We have over 60,000 active users
  • Return on investment is 9 months

We service and support multiple industry sectors that include:

Financial services, public services, government, health, education, BPO’s, outsourcing & shared services.

How We Add Value

Xcentuate offers a wide range of services aimed at increasing operational productivity and improved understanding of and delivery of an exceptional customer experience that add value to and benefit our customers.

At Xcentuate we invest in thought leadership to enhance our reputation in the marketplace to define and extend our brand, and bolster our reputation for innovation enabling us to deliver more value.

We have an impressive track record working with a variety of clients in various industry segments around the world. We have developed and implemented strategic and practical solutions to their challenges.

An improved experience for your customers in your organisation is what defines our success and value. Through expertise and our partners, we fully evaluate your business performance relative to market norms.

Why We Are Different

We deliver an effective and efficient operating model in line with your strategic goals. We work hand in hand, supporting you through every aspect of customer transformational change bringing our expertise to the coalface of your organisation.

We provide the following services to help our clients achieve their goals:

  • Customer strategy and operating model reviews
  • Operating model design, development and implementation
  • Strategic cost reduction
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