Embedding operational excellence

We deliver productivity gains of 15%-25%

Embedding operational excellence

We deliver productivity gains of 15%-25%

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Active Ops Customer Insights

Xcentuate Customer Insights and Diagnostics is an insightful and practical service which enables companies to clearly understand their end to end customer experience. This helps drive innovation, creating value through transforming customer journeys.


Active Ops Workware

Powerful back office workforce optimisations. Trusted by leading organisations in banking, insurance, outsourcing and government around the world to optimize and streamline the most demanding back office and administration environments.


Active Ops AOM Method

Active Operations Management (AOM) method is a proven business framework for managing optimal daily, weekly and monthly planning and control processes throughout all operations in any business environment. This drives better engagement of employees, increased productivity and reduced costs.


Using our industry knowledge, expertise and technology, Xcentuate delivers key transformational services and innovative ideas to deliver a superior customer experience with improvements in productivity and reductions in cost.

Converting your information into valuable insights that can be actioned and implemented to drive improved performance.


Improve your operational control, improving consistency of service, improving productivity and reducing costs.


Transform your process to provide an innovative and superior customer experience.


Our experts are waiting to help you make your business the success you want it to be.

Would you like a call back from one of our team? Submit your details to allow us to help you today. Or contact (01) 693 0363.

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Key Benefits

We help companies at every stage of development, driving improvement in business performance.

  • Improved consistency of service
  • Improved productivity and reduced costs
  • Improved operational management capability
  • Insight into customer experience
  • Transformed service proposition

Frequently asked Questions

While our background is in financial services, the methodology has been applied in numerous industries worldwide including, financial services, public sector, healthcare and business process outsourcing.

The Workware system is designed to be implemented with little or no IT work for client companies. Talk to us to see what would work best for your company.

The advantage of our system and methodology is that it can be implemented with very little change management from the client side. Our team of coaches will be on site using a proven delivery methodology. Implementations typically last for 12 weeks. Talk to us to find out more.

We will come to you to carry out a brief diagnostic exercise. This will support delivery of business case and provide you with a detailed report on your operation.